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The following Terms and Conditions of Business for using JuiceLife define the legal framework for using the services, products, content, and functionality offered by JuiceLife. This specifically includes the provision of digital content that is not stored on physical data carriers, such as JuiceLife wellness app and insurance membership. For simplicity, within the Terms and Conditions, JuiceLife membership is referred to as the “subscription”. Accordingly, any provisions that apply to subscriptions shall also explicitly apply to JuiceLife membership unless specifically stated otherwise. These T&Cs are supplemented by our “General JuiceLife Sales Conditions” (especially for the purchase of JuiceLife goods), and the stipulations on our websites and software applications regarding returns, terms of delivery, prices, and other customer information (collectively referred to as the “General JuiceLife Terms and Conditions”). The term “JuiceLife websites” is used below to refer to all JuiceLife websites, especially but not exclusively www.juicelife.com, and www.juicelife.com.

Therefore, please read these General Terms and Conditions of Business carefully.

These General Terms and Conditions of Business for using JuiceLife form the basis of the user contract established between you and us, JuiceLife, 14 Church Street, Lagos, Nigeria (hereinafter referred to as “us” or “we” or “JuiceLife”). The subject matter of this contract is the paid or unpaid use of services, products, content and functionality (hereinafter referred to individually as the “JuiceLife Service” and collectively as the “JuiceLife Services” or generally as “JuiceLife”), where these are provided by us under the JuiceLife name via our JuiceLife websites or via our software applications or via user interfaces linked with our products or applications for mobile devices or other equipment or via the social media pages controlled by JuiceLife. If you are using a mobile app to use JuiceLife services, please check www.juicelife.com or www.juicelife.com to see if we offer a mobile app for your device or for the operating system used on your device.

A condition for opening a user account and using the JuiceLife Services is that you are at least 18 years of age and have full legal capacity.

JuiceLife is intended exclusively for consumers. The legal definition of a consumer is every natural person that enters into a legal transaction for reasons that cannot be chiefly attributed to either their commercial or their self-employed occupation. Use of JuiceLife for commercial purposes of any kind is expressly prohibited.

We reserve the right to agree to additional terms and conditions for individual JuiceLife Services. We will, however, notify you of this in good time prior to use.

The scope of the services included in JuiceLife and the JuiceLife Services and available for use by you depends on the type of JuiceLife Service and whether you use the JuiceLife Services free of charge or for a fee. If you use it free of charge you only have access to certain basic functions and information of the respective JuiceLife Service. A more extensive range of functions is available to you in return for a one-off payment or as part of a subscription for the respective JuiceLife Service.

Please consult the relevant JuiceLife website www.JuiceLifekealth.com or www.juicelife.com (for JuiceLife insurance products) to find the current price and subscription model and the services that will then be available. All prices listed include the relevant value added tax.

Use of the JuiceLife Services is at your own risk.

In any case a condition for the use of the JuiceLife Services is that you must be in a good general state of health. If you have knowledge of any pre-existing medical conditions we advise you to seek medical advice from a doctor urgently before you start the JuiceLife Services. This applies in particular if you have knowledge of one or more of the following medical complaints/conditions/procedures:

• cardiovascular disease,
• lung or respiratory disease (including asthma),
• spinal and/or joint problems,
• neuromuscular disease,
• surgical procedures,
• any other health issues

In addition, our female users should note that pregnant women and breast-feeding mothers should not do the workouts offered by us. Only if expressly labelled as for your category are you allowed to do these workouts. You are however still subject to the terms above. we advise you to seek medical advice from a doctor urgently before you start the JuiceLife Services

The following general rules apply: Listen to what your body is telling you. Before using the JuiceLife Services for the first time or while using JuiceLife, if you have any doubts about your health (e.g. because you are experiencing considerable pain, a general malaise, shortness of breath, nausea or dizziness) consult your doctor before starting or continuing with JuiceLife.

The services and information offered by JuiceLife and the JuiceLife Services do not constitute medical advice or a doctor's advice. Nor are they a substitute for a medical examination or treatment by a doctor.

Fitness is subject to constantly evolving knowledge in relation to health science and sports science. Although we base our workouts on current studies and knowledge, we do not guarantee that these reflect the most up to date research findings or knowledge.

In order to use the JuiceLife Services, you must first register and open a user account to use JuiceLife. You generally only need to open a single user account, even if you wish to use various JuiceLife services, e.g. via different apps. You can open a user account either directly online at www.juicelife.com or www.juicelife.com or via our mobile apps. You may not use domain names or web URLs in your user name without the prior written approval of JuiceLife. During registration, we will ask you to accept these General Terms and Conditions of Business and the relevant privacy policy. After you register, for security reasons we will first send you an email in which we ask you to verify the registration by clicking on the "Confirm account" field. After you have clicked on this field you will be redirected to a website where we will finally confirm your registration. Only then will the registration process be complete.

You also have the option of signing in with your Google accounts. In this case, the sign-in process is completed when you have entered the account information for your corresponding account and clicked "Confirm".

When registering via our websites www.juicelife.com or www.juicelife.com, the user contract between us comes into effect once the registration process has been completed.

When registering via mobile apps, the formation of the user contract depends on the rules of the app store supplier (for example Apple, Google, etc.). The contract is generally formed when you click on the "Install" field in the relevant app store and, where necessary, enter your password in question. Please note that in order to use the JuiceLife Services it is still necessary to open a cost-free user account with us.

You can acquire specific additional services, either by paying a one-off fee or within a subscription. If you acquire the additional services via our JuiceLife websites, the contract becomes effective once you click the “Buy now” or equivalent button and successfully enter your payment information.

If you purchase the additional service via your mobile app, the contract is formed when you click on the field "Buy now", or a similar field, as part of an in-app purchase and, where necessary, enter your password for the app store in question.

If you would like to purchase a one-off additional service or a subscription on our JuiceLife websites, you can cancel this process at any time and correct any input errors up to the point when you successfully enter your payment details.

When you change your subscription (e.g. in the form of an upgrade), JuiceLife ends your existing subscription (hereafter "original subscription") and your newly selected subscription (hereafter "updated subscription") begins immediately and is active for the time period you selected. You will then have access to all features and content provided with your updated subscription. The contract for the updated subscription is concluded as described in §6.

When you terminate your original JuiceLife subscription, you will be given as credit the purchase price already paid for the remaining term of this subscription proportional to the purchase price of the updated subscription. This means that you will only be charged once for the difference between the two amounts for the updated subscription.

The user contract concluded between you and us once you register your account is valid for an indefinite period. To use certain JuiceLife services, it may be necessary to purchase certain other JuiceLife products and services. However, we will inform you of any relevant General Terms and Conditions in due course before the user contract is established.

As soon as you have opened a user account pursuant to Section 5, you are a user for the purposes of these General Terms and Conditions of Business and can obtain one or more JuiceLife subscriptions. Some paid JuiceLife services also include the option of providing other users in your household with access to the same JuiceLife content. Further information about this will be found on our JuiceLife websites in due time. As a JuiceLife user, you are responsible for all activities by any users associated with your user account.

One-off additional services may be offered for a fixed term. They will then end automatically at the end of the term without needing to be cancelled.

Our subscriptions are offered with varying minimum terms of validity and are automatically renewed for the same minimum term that has been selected until you or we cancel them. You can have several subscriptions with different durations and conditions. Please note, you must also cancel each subscription separately. We would like to point out that the 14-day right of withdrawal is only applicable for new subscriptions and does not apply to automatic subscription extensions.

In order to avoid any misunderstanding, please note that the term of a subscription is determined by calendar and is independent from your use or extent of your use of the respective JuiceLife Service.

Fees are collected when the contract is concluded for purchases of additional services through the payment of a one-off sum. The fee is collected for the relevant minimum term when the contract is concluded for the purchase of a subscription. If the subscription is renewed automatically, the fee is collected in advance at the start of the relevant renewal period.

We reserve the right to assert further claims for late payments.

The right of set-off only applies if your counterclaim is undisputed or has been established in law. You are only entitled to assert a right of retention if your counterclaim is based on the same contractual relationship.

If you purchase JuiceLife services for a fee via in-app purchases or via our JuiceLife websites, you can see an overview of the accepted payment methods at the relevant website: Paystack.com

We reserve the right to require a credit check for certain payment methods.

If we incur costs and/or expenses because a payment is declined and this is your fault (e.g. because there are insufficient funds in the account or the credit card limit has already been exhausted), then we are entitled to bill you for the actual costs and/or expenses incurred.

If you incur fees when using a payment method, we will inform you of this during the purchase process. Payment providers may, at their discretion, offer you the option to pay in instalments for a fee. This fee will be charged directly by the respective payment provider and is therefore payable directly to them. The terms and conditions of the respective payment provider apply. Please note that if you cancel your order, we will not be able to refund these fees.

Where there is a legitimate reason, we reserve the right for each purchase to refrain from offering certain payment methods and to specify alternative payment methods.

If your selected means of payment is frozen (e.g. due to theft) or if there are other security breaches (e.g. unauthorised disclosure of username and password), please notify us or your payment processor immediately.

If you have entered into a contract for use of JuiceLife or purchased a one-off additional service or a subscription, in each case, you are entitled to the following right of withdrawal.

You have the right to withdraw the contract within 14 days without stating any reasons. The withdrawal period runs for 14 days from the conclusion of the contract. If the subscription can only be fully accessed at a later point in time (e.g. because prior activation is necessary), the withdrawal period shall only run from the day on which you first had the opportunity to activate the subscription.

To exercise your right of withdrawal you must send us:

JuiceLife,
14 church street,
Lagos, Nigeria

info@juicelife.com (for JuiceLife services)
+234 89 4520 5180

unequivocal notification (e.g. a letter sent by post, a fax or an email) of your decision to withdraw the contract. You can use the attached template withdrawal form for this, but you are not obliged to do so. To meet the deadline for withdrawal, it is sufficient to send us the notification of your wish to exercise your right of withdrawal before the withdrawal period expires.

In the case of a contract for the provision of services the right of withdrawal lapses if we have provided the service in full and only began to perform the service after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of withdrawal if we had completely fulfilled the contract.

In the case of a contract for the delivery of digital content that is not stored on a physical data carrier the right of withdrawal also lapses if we have begun to perform the contract after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of withdrawal once we had begun to perform the contract.

JuiceLife is always offering different deals, sales and promotions such as reward programs. JuiceLife users can stay informed of these deals via our newsletter, social media or treasure chest on our websites and mobile apps. The sales are not a fixed component of the JuiceLife product range and are normally only offered for a limited time. There are separate conditions for these deals which are provided for purposes of information and participation.

If you have entered into a contract for use of JuiceLife or purchased a one-off additional service or a subscription, in each case, you are entitled to the following right of withdrawal.

You have the right to withdraw the contract within 14 days without stating any reasons. The withdrawal period runs for 14 days from the conclusion of the contract. If the subscription can only be fully accessed at a later point in time (e.g. because prior activation is necessary), the withdrawal period shall only run from the day on which you first had the opportunity to activate the subscription.

To exercise your right of withdrawal you must send us:

JuiceLife,
14 church street,
Lagos, Nigeria

info@juicelife.com (for JuiceLife services)
+234 89 4520 5180

unequivocal notification (e.g. a letter sent by post, a fax or an email) of your decision to withdraw the contract. You can use the attached template withdrawal form for this, but you are not obliged to do so. To meet the deadline for withdrawal, it is sufficient to send us the notification of your wish to exercise your right of withdrawal before the withdrawal period expires.

In the case of a contract for the provision of services the right of withdrawal lapses if we have provided the service in full and only began to perform the service after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of withdrawal if we had completely fulfilled the contract.

In the case of a contract for the delivery of digital content that is not stored on a physical data carrier the right of withdrawal also lapses if we have begun to perform the contract after you gave your express approval and simultaneously confirmed that you were aware that you would lose your right of withdrawal once we had begun to perform the contract.